Privacy Policy

Effective Date: May 10, 2026

Llamadas ("we," "us," or "our") describes how we collect, use, disclose, and protect information when you use our mobile applications (iOS and Android), optional AI-assisted calling features, business messaging, related websites or landing pages, and support channels (collectively, the "Services").

1. What we offer

Llamadas is a business phone and messaging app for small businesses—especially field and service businesses—with optional AI assistance for inbound calls. The app supports English and Spanish in the product experience where available.

2. Information we collect

Depending on how you use the Services, we may collect:

  • Account and profile: Name, email address, authentication identifiers, and preferences you set in the app (for example greeting or assistant settings).
  • Telephony and messaging: Phone numbers you call or message, call and message metadata (time, duration, routing), voicemail or message content when processed through our systems, and records needed to deliver VoIP and SMS/MMS through our telecommunications providers.
  • AI features: If you enable AI-assisted answering or related features, calls routed to the AI assistant are processed in real time by third-party AI providers — currently OpenAI (Realtime API) and Google (Gemini / Speech-to-Text). This processing includes call audio, generated transcripts, and AI-generated replies, used solely to operate the assistant for your call. Before connecting an AI-assisted call, callers hear an announcement that the call may be answered by an AI assistant and transcribed. Audio and transcripts are not used by us or our AI providers to train their general-purpose models.
  • Business data you enter: Client or job information, bookings, pricing inputs, and similar content you choose to store in the app.
  • Device and diagnostics: Device type, operating system, app version, push notification tokens, and crash or error reports to improve reliability and security.
  • Website and support: Information you submit via forms or email (for example contact requests), and technical data such as IP address, user agent, and page URL when you browse our marketing site.
  • SMS program (where applicable): If you opt in to text messages from us (for example product or support SMS), we collect your mobile number, consent records, and message interaction data (such as STOP/HELP). Additional details for that program appear in our SMS Terms & Conditions.

3. How we use information

We use information to:

  • Provide, maintain, and secure the Services (including authentication and fraud prevention)
  • Route and complete calls and messages, including optional AI handling you configure
  • Process subscriptions and in-app purchases
  • Send service-related notices and, where you have opted in, SMS updates as described in our SMS terms
  • Improve performance and reliability, including crash analytics
  • Comply with law, enforce our terms, and respond to lawful requests

4. How we share information

We share information with:

  • Service providers who assist us under contract—for example cloud hosting and database services (Supabase), telecommunications (Twilio for VoIP and SMS), subscription and payment platforms (Apple App Store, Google Play, RevenueCat, and Stripe for direct web checkout and the billing portal), customer support tools, and error monitoring (Sentry). When you pay via Stripe Checkout, Stripe collects and processes your payment information (such as card details, billing address, and IP address used for fraud prevention) directly under Stripe's privacy policy; we receive only a customer and subscription identifier plus billing status from Stripe and never see your full card number.
  • AI processors for the optional AI calling assistant: OpenAI (Realtime API for live voice and transcription) and Google (Gemini and Speech-to-Text). When you enable AI-assisted answering, call audio and derived text are streamed to these providers to generate the assistant's responses. They process this data on our behalf as service providers under contractual confidentiality and security obligations, and do not use it to train their foundation models. See OpenAI's privacy policy and Google's privacy policy for details. You can turn the AI assistant, call recording, and transcription on or off individually at any time in the app's settings.
  • Sign-in providers you choose (such as Apple or Google) according to their policies.
  • Legal and safety: When required by law, or to protect rights, safety, and integrity.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.

We do not sell your personal information for money. SMS consent and related opt-in data are handled as described in our SMS terms and applicable carrier requirements; we do not sell phone numbers or SMS consent for unrelated marketing.

5. Tracking and advertising

Llamadas does not track you across apps and websites owned by other companies, and we do not use your data for third-party advertising or sell your personal information. The app does not request permission under Apple's App Tracking Transparency framework because it does not engage in tracking as defined by that framework.

We do use a limited set of first-party analytics and reliability tools (for example crash and error monitoring, and subscription receipt validation) to operate and improve the Services. These tools process device identifiers and diagnostic data only within Llamadas and are not used to build advertising profiles about you.

Crash and error diagnostics (Sentry). We use Sentry to collect crash reports and error diagnostics so we can identify and fix bugs. When the app crashes or hits an unexpected error, Sentry receives technical information such as the device model, operating system version, app version, stack traces, breadcrumbs (a short trail of in-app events leading up to the error), and a randomly generated install identifier. After you sign in, we associate these reports with your Llamadas account identifier so we can investigate issues you report to support. Sentry processes this data on our behalf as a service provider; it is not used for advertising or sold to third parties. Sentry is active only in production builds.

6. Retention

We retain information for as long as your account is active and as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods include:

  • Account and profile data: retained while your account is active; deleted within 30 days of account deletion, except where longer retention is required by law.
  • Call and message records and metadata: retained as required by our telecommunications providers and applicable law (typically up to 24 months for billing and dispute resolution).
  • Voicemails, recordings, and AI-generated transcripts: retained according to your in-app settings; deleted on request or upon account deletion.
  • Diagnostic and crash logs: typically retained for up to 90 days.
  • SMS opt-in / opt-out records: retained as long as legally required to demonstrate consent compliance.

7. Account deletion

You can delete your Llamadas account and associated personal information at any time:

  • In the app: open Settings → Account → Delete account and follow the prompts.
  • By email: send a deletion request from your registered email address to team@llamadaspro.com with the subject line "Delete my account".

Once verified, we will delete your account and personal data within 30 days, except where we are required to retain certain records (for example billing records, telecom logs, or fraud-prevention data) under applicable law. After deletion, your data cannot be recovered.

Effect on active subscriptions:

  • Stripe (web checkout) subscriptions: Your subscription is automatically cancelled when you delete your Llamadas account, so you will not be billed again. Stripe retains its own billing records as required by law and its agreement with us.
  • App Store and Google Play subscriptions: These are tied to your store account and are not under our control. You must cancel them separately through your device's subscription settings — deleting your Llamadas account does not cancel App Store or Google Play subscriptions.

8. Security

We use administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure.

9. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or export certain personal information, or to object to or restrict certain processing. You can manage many settings in the app; you may also contact us using the information below. If you are in the European Economic Area, UK, or other regions with privacy laws, you may have additional rights and the right to lodge a complaint with a supervisory authority.

Marketing SMS: reply STOP to opt out, or HELP for help, as described in SMS Terms & Conditions.

10. Children

The Services are not directed to children under 13 (or the minimum age in your jurisdiction), and we do not knowingly collect their personal information.

11. International transfers

We may process information in the United States and other countries where we or our providers operate. Where required, we use appropriate safeguards for cross-border transfers.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the new version on this page and update the effective date. For material changes, we may provide additional notice as required by law.

13. Contact us

Llamadas
Email: team@llamadaspro.com

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